❤ Hair: Hand-painted hair (Please in Kind Prevail)
❤ Eyes: Eyes closed, like a sleeping baby
❤ Eyebrow: 100% pure hand-drawn
❤ Nail: 100% handmade nails, pink nail bed, translucent nails
❤ Smell: Soft baby talcum powder smell, the babies' smells come from touch real vinyl material, it's non-toxic and environmentally friendly
❤ Material: Huggable soft weighted cloth body
❤ Gift Ready:
Reborn baby doll ×1
Magnetic pacifier ×1(randomly chosen)
Bith certificate ×1
Feeding bottle ×1(randomly chosen)
Baby diaper ×1
Delicate clothes ×1(randomly chosen)
❤ Safety Certification: ASTM F963 and EN71 certified, non-toxic and safe
❤ Best For:
1. Festival gifts, Birthday gifts for lovers and kids. 2. Play doll for Children and Grandma Accompany doll that will never let them feel alone. 3. Add to your Collection of Lifelike Baby. 4. For training of Maternity Matron, Nursery, mother-to-be. 5. Props for shooting TV or movie. 6. Health workers for Alzheimer's, Autism & and many more with special needs with huge health calming benefits.
Address Changes
If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!
Cancellations/Returns(Enjoy Return/Exchange Policy for 90 days.)
1.If we sent the wrong order or item(s), or you received any broken items. Please submit a support ticket and attach some clear photos of the items that could present a quality issue and email service@reborndollsshop.com, we will offer you a full/partial refund or exchange service.
2.Cancellation of an order before it has been dispatched is subject to a 15% cancellation charge.
3.Cancellation is not supported after an order has been placed.
Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
Exchange & Return
If we sent the wrong order or item(s), or you received any broken items, or the quality of the products you received is poor/defective. Please submit a support ticket and attach some clear photos of the items that could present a quality issue, we will offer you a full/partial refund or exchange service.
Attention:
The address on the package is only the address of the last processing center, not the return address. To get the return address, please contact our customer service via service@reborndollsshop.com. We are not responsible for the consequences and costs of any unconfirmed returns.
Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues.
☆Products are damaged by misuse, mishandling, or poor maintenance. ☆Personal Reasons due to changed mind, personal taste, etc.
Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.
This page covers Reborndollsshop® shipping time and estimated transit time for all orders. Please check this page for updated information about transit and shipping times to your country or region.
1.ORDER DISPATCH TIME
We make your reborn doll and ensure every detail after your order has been successfully placed. Painting and production usually takes 1-3 working days, longer for holidays. We then dispatch the order, at which point you will receive a dispatch email. Sorry to keep you waiting, but your doll is worth the wait.
2.LIST OF COUNTRIES/REGIONS
3.ESTIMATED DELIVERY TIME
*A selection of products are shipped from our US warehouse with an estimated transit time of 5-8 days, click here for more Fast Shipping Products. Many of them are very hot, get a head start on meeting your baby quickly!
4.SHIPPING COSTS
5.ABOUT FULL SILICONE BABIES Attention: The actual weight of the full silicone baby dolls is more approximate to that of the real baby, thus the freight cost will rise within a reasonable range.The actual freight will be charged according to the price and weight of the full silicone baby you purchase, sorry for any inconvenience caused.
6.CHANGE OF ADDRESS You can contact customer service to change your shipping address before your order is dispatched. The shipping address cannot be changed after the order has been dispatched.
7.TRACKONG ORDER Once the order is placed, our system will send you an email with the order details. Click here to track your order, please enter Tracking Number in the input box and click Track. The online update of logistics information may be delayed for 1-2 days, please wait patiently.
Attention: If you purchase multiple items, your order may be split into multiple packages. If you only receive one of the packages, please don't worry and wait patiently.
8.COVID-19 PRECAUTIONS To ensure that our customers and courier partners are kept safe:
Our warehouses are following all stipulated safety and hygiene guidelines
Our couriers wear masks and use disinfectants
We don't require a signature for delivery - delivery to the address you have ordered is considered good
We ask you to do your part too by:
Wearing a mask when you receive goods
Sanitising your goods when you've received them
9.CONTACH US Did the above information not answer your question? Click here to contact us. 10.SHIPPING PARTNERS
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Every detail is important to us -- the touching facial expression, the best paint, the soft fabric, the finest vinyl. Get a little baby doll to fill your heart with joy.