Terms of Shipment
Dear customer,
Affected by severe weather, logistics in parts of the United States will be delayed to a certain extent.
Among them, postal service temporarily suspends mail delivery and retail operations in Mississippi ZIP Code Areas 369, 386, 387, 388, 389, 390, 391, 392, 393, 396 and 397.
And Arkansas District is temporarily suspending retail and delivery operations in several locations.
We apologize for any inconvenience customers may experience, Thanks for your understanding.
How long does it take to receive my product?
We make your reborn doll after you ordered to make sure every detail.
After you have ordered, we need to buy the kit according to your order.
It needs about 5 days or longer to receive the kit from overseas.
The painting time is about 1-2 weeks or longer.
Then we will ship it. Once it has shipped, we will send you an email.
The delivery company is usually FedEx, you could track the number when your reborn doll has arrived in your country.
Sorry for the long wait, but your doll will worth the waiting.
For Standard Shipping United States (8-12 days ) .It may be delayed for 3-5 days due to irresistible reasons such as the epidemic.
Can I change the destination country of my order?
After your order has been sent out, you may not change your shipping address.
How much is shipping?
For Standard Shipping United States (8-12 days) .
Shipping cost to Australia（Standard Shipping）: $25
How will I know my order has shipped?
You will receive a shipping confirmation email once your order is ready to ship. Once you have received this email please allow 24-48 hours for your tracking number to update
Please keep in mind delivery dates may change due to inclement weather conditions or holidays.
Do you ship internationally?
Yes, we ship internationally! For shipping options and quotes, put an item in your cart, then enter your country and zip code. Reborndollsshop is NOT responsible for the tax/customs/duties fees that will be charged by the buyer's respective country. These fees are NOT included in the shipping and handling fees that Reborndollsshop charges. These are some of the countries that charge tax and customs fees - the United Kingdom, Australia, Brazil, and Canada. For buyers from other countries, please make sure you know whether or not your country makes these charges.
If you have any questions, please feel free to contact us via email: Service@reborndollsshop.com.