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Raven's round face is childish, but cute and full of loveliness; her eyes have a simple beauty, looking forward into the distance, expecting you to turn around and embrace her. Raven is characterized by her sweet and pure look, with a hint of melancholy. She uses her eyes to try her best to get more love and care. Her curly hair, delicate ears and a pink face bring her cuteness out to the full. We have added appropriate creases to Raven's slightly open mouth and she feels alive with her freely moving limbs.
Dimensions: about 20 inch / 50 cm from head to toe
Smell: soft baby talcum powder smell, the babies' smells come from silicone vinyl material, it's non-toxic and environmentally friendly
Material:the head is GentleTouch vinyl, body is PP cotton
Hair: Hande-rooted black hair
Weight: about 0.75 kg
Safety certification: ASTM F963 and EN71 certified, non-toxic and safe
Applicable age: 3 years and above
Accessories:
The following items will be delivered to you along with your doll:
Magnetic pacifier (random color) * 1
Baby bottle (random color) 1
Clothes * 1 (randomly chosen), the clothes in the picture are only for photographic purposes
body materials:
Cloth body
It's all about the softness! The babies' shoulders and body are made of high-quality cotton, and the interior is filled with PP cotton; the arms and legs are made of GentleTouch vinyl, and the limbs are not detachable. These dolls have no gender. They can sit and lie down easily but can't stand or take a bath.
Address Changes
If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!
Cancellations/Returns
If we sent the wrong order or item(s), or you received any broken items. Please submit a support ticket and attach some clear photos of the items that could present a quality issue and email service@reborndollsshop.com, we will offer you a full/partial refund or exchange service.
Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
Exchange & Return
If we sent the wrong order or item(s), or you received any broken items, or the quality of the products you received is poor/defective. Please submit a support ticket and attach some clear photos of the items that could present a quality issue, we will offer you a full/partial refund or exchange service.
Attention:
The address on the package is only the address of the last processing center, not the return address. To get the return address, please contact our customer service via service@reborndollsshop.com. We are not responsible for the consequences and costs of any unconfirmed returns.
Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues.
☆Products are damaged by misuse, mishandling, or poor maintenance. ☆Personal Reasons due to changed mind, personal taste, etc.
Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.
We make your reborn doll after you ordered to make sure every detail.
After you have ordered, we need to buy the kit according to your order.
It needs about 5 days or longer to receive the kit from overseas.
The painting time is about 1-2 weeks or longer.
Then we will ship it. Once it has shipped, we will send you an email.
The delivery company is usually FedEx, you could track the number when your reborn doll has arrived in your country.
Sorry for the long wait, but your doll will worth the waiting.
For Standard Shipping Worldwide (9-15 days):
Shipping cost to the United States（Standard Shipping）: $20
Shipping cost to Canada（Standard Shipping）: $25
Shipping cost to Australia（Standard Shipping）: $25
Insurance fee(+$5) We will reship your package immediately at no extra charge if its reported damaged or lost
Free shipping over $139
How Do I Pay?
You can place an order on our web site and pay with PayPal. At this time, we do not accept checks or money orders.
International Orders
Yes, we ship internationally! For shipping options and quotes, put an item in your cart, then enter your country and zip code. Reborndollsshop is NOT responsible for the tax/customs/duties fees that will be charged by the buyer's respective country. These fees are NOT included in the shipping and handling fees that Reborndollsshop charges. These are some of the countries that charge tax and customs fees - the United Kingdom, Australia, Brazil, and Canada. For buyers from other countries, please make sure you know whether or not your country makes these charges.
Once the doll has shipped, tracking information will be sent.
When Will My Order Arrive
We make your reborn doll after you ordered to make sure every detail.
After you have ordered, we need to buy the kit according to your order.
It needs about 5 days or longer to receive the kit from overseas.
The painting time is about 1-2 weeks or longer.
Then we will ship it. Once it has shipped, we will send you an email.
The delivery company is usually FedEx, you could track the number when your reborn doll has arrived in your country.
Sorry for the long wait, but your doll will worth the waiting.
Why Did Not Receive A Confirmation Letter
It really happens that some customers cannot receive the confirmation letter. The undelivered mail returned to the sender via some unknown reason.
Email us with the email address or name when you order. We will get back to you as soon as possible.
Is My Online Order Secure?
Yes! We use standard SSL encryption for all transactions so you are assured that any information you send us is encrypted even before they are sent.
Why Does My Doll Not Look Like The Pictures?
The dolls pictured on our website are made directly from the artist's sculpt. Some changes may occur between this version and the manufactured version. We strive for the highest quality and standards for each and every doll we produce.
If for any reason you are not happy with your doll, please email Service@reborndollsshop.com so that we can resolve the issue.
Why Is My Doll Turning Black/Blue?
Your doll is made from a luxurious vinyl. Unfortunately, certain dyed fabrics can transfer color to your doll's skin. Make sure that any clothing that did not come with the doll is pre-washed to avoid transferring dyes to your doll's skin. You may also want to avoid dark-toned clothing on the, specially light skin tones to prevent this problem.
Can we make a reborn doll with the photo you provided?
We could do a reborn baby doll with the photo you provided. But it needs at least $500.Email us if you are still interested.
Does the reborn doll have movable parts?
The arms and legs of the reborn dolls can be moved up and down.
Can the baby take a bath?
Only the baby with a vinyl body could be immersed in the water and play with your lovely child.
Every detail is important to us -- the touching facial expression, the best paint, the soft fabric, the finest vinyl.
Get a little baby doll to fill your heart with joy.
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