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    Return and Exchange Policy

    • Address Changes

    If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

    • Cancellations/Returns
    If we sent the wrong order or item(s), or you received any broken items. Please submit a support ticket and attach some clear photos of the items that could present a quality issue and email reborndollsgiftshop@custom-corp.com, we will offer you a full/partial refund or exchange service.

    Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

    • Exchange & Return
    If we sent the wrong order or item(s), or you received any broken items, or the quality of the products you received is poor/defective. Please submit a support ticket and attach some clear photos of the items that could present a quality issue, we will offer you a full/partial refund or exchange service.
     
    Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues.

    ☆Products are damaged by misuse, mishandling, or poor maintenance.
    ☆Personal Reasons due to changed mind, personal taste, etc.

    Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.

    Return address: Room 111-112, Block A, Weigu Xinxing Industrial Park, Bell Road, Bantian Street, Longgang District, Shenzhen