We make your reborn doll and ensure every detail after your order has been successfully placed. Painting and production usually takes 1-3 working days, longer for holidays. We then dispatch the order, at which point you will receive a dispatch email. Sorry to keep you waiting, but your doll is worth the wait.

2.LIST OF COUNTRIES/REGIONS

3.ESTIMATED DELIVERY TIME

*A selection of products are shipped from our US warehouse with an estimated transit time of 5-8 days, click here for more Fast Shipping Products. Many of them are very hot, get a head start on meeting your baby quickly!

4.SHIPPING COSTS

Standard Shipping

① For regular products

② For full silicone baby products

DHL Shipping

Q: What is DHL Shipping and its benefits?
A：DHL International Express offers fast delivery times, with 5-8 business days to the US and UK and 6-9 business days to Canada and Australia.
- Benefits:
Fast and reliable shipping
Safe and stable freight service
Rich shipping options with tracking updates
Natural Customs Clearance
- Note: Customs assistance is required for clearance in Canada and the UK.

Q: How do I know if DHL shipping is available for my region?

A:Currently, DHL logistics is available only for the following countries: UK, US, Australia, and Canada.

5.ABOUT FULL SILICONE BABIES
Attention: The actual weight of the full silicone baby dolls is more approximate to that of the real baby, thus the freight cost will rise within a reasonable range.The actual freight will be charged according to the price and weight of the full silicone baby you purchase, sorry for any inconvenience caused.

6.CHANGE OF ADDRESS
You can contact customer service to change your shipping address before your order is dispatched. The shipping address cannot be changed after the order has been dispatched.

7.TRACKONG ORDER
Once the order is placed, our system will send you an email with the order details.
Click here to track your order, please enter Tracking Number in the input box and click Track.
The online update of logistics information may be delayed for 1-2 days, please wait patiently.

Attention: If you purchase multiple items, your order may be split into multiple packages. If you only receive one of the packages, please don't worry and wait patiently.

8.COVID-19 PRECAUTIONS
To ensure that our customers and courier partners are kept safe:

• Our warehouses are following all stipulated safety and hygiene guidelines
• Our couriers wear masks and use disinfectants
• We don't require a signature for delivery - delivery to the address you have ordered is considered good

We ask you to do your part too by:

• Wearing a mask when you receive goods
• Sanitising your goods when you've received them